Terms and conditions
Refund and Return Policy
Our return policy is valid for a period of 30 calendar days from the date of the purchase. If you would like to return the product for a refund during this period, you may do so provided the conditions below have been met. Please note that if the period of 30 days has lapsed, we can’t offer a refund.
Refund requirements
The following criteria must be met to qualify for a refund:
- Product is defective
- Product is not as described
- Product must be unopened
- Product must be in original packaging
- Product must be unused
- Product must not be damaged
- In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue a refund.
Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund.
Sale and clearance items
Only regular priced items may be returned, sale or clearance items cannot be returned.
Only regular priced items may be returned, sale or clearance items cannot be returned.
Shipping items
In order to return an order, you must contact us first.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
In order to return an order, you must contact us first.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
Shipping Policy
FREE SHIPPING all over UAE for all orders more than AED. 2,500.
For local deliveries in the UAE on orders under AED 2500, a delivery charge of AED 60 will apply.
Shipping and Delivery for Export orders outside UAE.
We ship our products to many countries all over the world including UAE, GCC, Africa, Asia, Europe, North America, and South America.
If you have any further questions on shipping please CONTACT US.
For local deliveries in the UAE on orders under AED 2500, a delivery charge of AED 60 will apply.
Shipping and Delivery for Export orders outside UAE.
We ship our products to many countries all over the world including UAE, GCC, Africa, Asia, Europe, North America, and South America.
If you have any further questions on shipping please CONTACT US.
DELIVERY TIME
United Arab Emirates – Next Day * (standard overnight) (If the stock is readily available)
International – 3-5 working Days (international priority)
Subject to stock availability
United Arab Emirates – Next Day * (standard overnight) (If the stock is readily available)
International – 3-5 working Days (international priority)
Subject to stock availability
As soon as your order information is verified, subjected to payment confirmation and delivery address provided, we will deliver your order on the next working day.
Note: Our office and warehouse are closed on Saturdays & Sundays and UAE public holidays. All Online orders will be processed on the next business day. Cut-Off time is at 2 PM from Mondays to Fridays.
Note: Our office and warehouse are closed on Saturdays & Sundays and UAE public holidays. All Online orders will be processed on the next business day. Cut-Off time is at 2 PM from Mondays to Fridays.
SHIPPING COST
To get shipping cost for products online, kindly send us email. Our logistics team will find best shipping option for you.
To get shipping cost for products online, kindly send us email. Our logistics team will find best shipping option for you.
CUSTOMS, DUTIES AND TAXES
Customs fees, import duties, taxes and other charges to the shipment may vary in the international orders. We do not have control over these charges and cannot provide any estimates for fees expected. Please contact your local customs office for further details.
Customs fees, import duties, taxes and other charges to the shipment may vary in the international orders. We do not have control over these charges and cannot provide any estimates for fees expected. Please contact your local customs office for further details.
TRACK YOUR ORDERS
Once the order is booked with courier, we will share with you tracking number.
Once the order is booked with courier, we will share with you tracking number.
LIMITATION
Please note that products shipped and which may not comply with destination country’s standards, specifications and labeling requirements. The customer is solely responsible for determining if the product(s) can be legally imported into the country. In case the product can not be imported due to the legalities and the shipment is returned back to us the refund amount will be after deducting the entire shipment cost.
Please note that products shipped and which may not comply with destination country’s standards, specifications and labeling requirements. The customer is solely responsible for determining if the product(s) can be legally imported into the country. In case the product can not be imported due to the legalities and the shipment is returned back to us the refund amount will be after deducting the entire shipment cost.
SHIPPING COURIERS TAXES
We have arrangements with different courier companies (for example Speednet, GHS Logistics, FedEx) to deliver your shipments safely, securely and on time. We may use other method for shipments to deliver on time, in case it is needed.
We have arrangements with different courier companies (for example Speednet, GHS Logistics, FedEx) to deliver your shipments safely, securely and on time. We may use other method for shipments to deliver on time, in case it is needed.
PRIVACY
Please note that international shipments are subject to inspections by the customs authorities. Any information about your products contained therein may be provided customs authorities as part of the customs clearance procedures.
Please note that international shipments are subject to inspections by the customs authorities. Any information about your products contained therein may be provided customs authorities as part of the customs clearance procedures.
